Customer service improvements CSAT

26 Apr
Think Outside the Office – Part 1: Customer Service Improvements

Think Outside the Office – Part 1: Customer Service Improvements

Arise Virtual Solutions proudly presents its first of many white papers: Think Outside the Office – Virtualisation is Enabling the Workforce of the Future. Our white paper discusses how in an intensely competitive market, virtualisation helps organisations to structure their workforce so as to remain customer-centric while becoming more nimble and responsive to the market. […]


30 Mar

Arise Implements Innovative Risk Based Quality Monitoring System

Arise Virtual Solutions have developed an innovative way of quality monitoring that can be tailored to suit individual client needs resulting in increased Agent performance that ultimately benefits the Customer. Quality call monitoring is increasingly being used as an important tool in measuring and improving CSAT scores within contact centres.  A common question many Heads […]


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