Arise Meeting with Minister for Business, Innovation and Skills, Mark Prisk

On 11th October 2011 David Cartwright, Group Chief Executive – EMEA and Dickon Moon, Director, Strategic Sourcing – EMEA met Mark Prisk, Minister for Business, Innovation and Skills.

As well as discussing a mutual interest in all things Cornish and the fact that Mark and Dickon had been born in the same hospital in their home town of Redruth, the Minister was also interested in understanding how Arise continued to provide self employment opportunities for many people in the UK despite the current tough economic climate. The discussion focussed on the way in which Arise offered sustainable economic opportunities to people in rural communities in the UK.  These areas have been hit particularly hard during the recession. Discussions centred around how the Department could help Arise access and work with the relevant organisations in these rural communities.

The Minister also focussed on how clients could make efficiency savings and improve customer experience at the same time through the model and took great interest in understanding how the security elements of the model overcame any concerns from potential clients. He was keen to understand the advantages of working with Arise and we explained….

The Arise model gives clients access to over 25,000 mature agents with an average of 20+ years of work and life experience. This is very different from a traditional contact centre and agents are better able to empathise and connect with customers. This provides a quality and level of service that drives customer satisfaction, creating opportunities for selling additional services, helping clients generate additional revenue. Arise strive to provide clients with undisputed top performance (UTP) which gives them a strong a competitive edge and is one of the reasons so many iconic brands partner with Arise. Arise’s agents choose to work flexible hours to suit their own circumstances and choose the clients they want to work with, again building brand affinity. 

 

Arise works with its agents using patented technology platforms in a secure PCI compliant environment to flex agent staffing levels dependant on real time demand. This helps with product launches and spikes in demand as well as in business continuity situations. For example in the bad weather last year, Arise were able to flex up agent capability when a client had to send their own agents home during the snow – Arise were able to secure an extra £500,000 in revenue for its client in that one evening alone.

At the end of the meeting it was agreed that the Minister would assist Arise by arranging for Dickon and David to meet with other members of the Coalition Government.