31 Jan Arise Client Wins Customer Excellence Award
SquareTrade – a 5-star rated warranty company has won The Money Awards for excellence in Customer Service, giving a much needed boost to the industry. SquareTrade, whose warranties are available to Amazon, eBay, Tesco and Asda customers in the UK, impressed the judges with their total commitment to delivering very high levels of customer service. This speaks volumes for the efforts of their customer insights team, who constantly strive to improve their standards by encouraging customer feedback and reviews that in turn serve to positively influence other readers.
The Judges highlighted the unique approach of the SquareTrade team towards delivering the most competent customer service. “SquareTrade offer more than just a call centre ethos – they truly listen to their customers and help them on a one-to-one basis, rather than using scripts. We applaud the specialist “Insights” team who collect feedback from customers on service improvement. SquareTrade’s support team are encouraged to be flexible, make decisions, and solve problems from a customer’s perspective. We see this as a refreshing approach, offering true customer service”.
The Money Awards are given to companies in recognition of the excellence and adherence to the highest standards of quality within the Financial Services Sector. Awarded twice in a year, the various categories include Awards for Best CSR, Best Marketing Campaign, Best Online Product and Environmental Excellence.
Arise is delighted that one of it’s key customers in the UK has been recognised for its work in the customer service sector, as the two companies continue to develop their relationship in 2013 and beyond.