05 Nov SquareTrade Wins The Global Business Excellence Award for Outstanding Customer Service
Arise EMEA is delighted to confirm that one of its UK clients, SquareTrade, has scooped another prestigious award. The award, for The Global Business Excellence Award for Outstanding Customer Service, is also a great reflection on the developing relationship between Arise and SquareTrade. The full announcement follows:-
SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced it won the UK’s prestigious Global Business Excellence Award for Outstanding Customer Service. Judged by an independent panel of industry executives across sectors, SquareTrade was singled out for its exceptional customer service and its “no-quibble, go-the-extra-mile” policies that are rapidly changing how consumers feel about extended warranties.
Commenting on SquareTrade’s win, Chairman of the Judges Andrew Areoff said, “SquareTrade is taking the consumer extended warranty industry by storm by offering a refreshing new approach to customer service in a sector that up until now was not known for helping customers to make a claim. Their no-quibble, go- the-extra-mile policies, SquareTrade puts the customer first and foremost. With business doubling every year, SquareTrade exemplifies how customer service is absolutely vital for business growth. Well done to SquareTrade for showing how important customer experience is, even in after-sales follow-through.”
“Outstanding customer service is the fundamental core of our organisation, and we are very proud of that. Customers expect real value and high quality service when they buy a SquareTrade extended warranty – a testament to the consistency and care we take with every interaction,” said Kevin Gillan, managing director of SquareTrade Europe. “Winning this award is important recognition of our approach to protecting people’s devices, and our disruption of an industry in sore need of change.”
David Cartwright, CEO, Arise Virtual Solutions EMEA added, “We’ve been delighted to support SquareTrade through their UK growth over the last 14 months. It’s great to work with an organisation who are innovating and transforming their industry with such a passion for customer service.”