n their article in the Harvard Business Review, “The Third Wave of Virtual Work”, Lynda Gratton and Tammy Johns highlight the 3 distinct waves that brought an evolution in the way people worked, which finally lead to the virtual working concept as we know it...

SquareTrade – a 5-star rated warranty company has won The Money Awards for excellence in Customer Service, giving a much needed boost to the industry. The Money Awards are presented to the best British companies that deal with Money, in recognition of their brilliance and...

Arise has been awarded the inbound sales contract by Direct Energy,  one of North America’s largest competitive energy and energy-related services providers, to deliver inbound sales for residential customers in 12 states. Please click here to link to the article.  ...

When the CCA and KCOM asked 107 of it's members: "How do you think your business model will adapt to meet changing customer demands in the future ?" Over 1/3 were looking at expanding their use of homeworking vs under 20% looking to increase offshoring. ...

Turn Holiday Hassles into Opportunities with a Flexible, Virtual Workforce. The key lies in providing an exceptional customer service experience that will keep customers coming back well after the holidays are over....