CERTIFICATION TERMS AND CONDITIONS

CERTIFICATION TERMS AND CONDITIONS

The following schedule applies for all cancellations:

• No refund requests will be honored after a call centre has enrolled an agent in a certification course.
• Once enrolled, fees paid cannot be transferred between opportunities.
• No refunds will be given if the agent is not able to complete certification or fails to certify.

Arise Cancellation Policy

Arise reserves the right to cancel any certification course or class for any reason, at any time. For courses cancelled by Arise, all certification fees will be refunded. Every effort will be made to reschedule cancelled classes.

Misrepresentation Policy

Service Partners are expected to ensure that their agents enrolled in a client certification course will attend as scheduled, perform their own work on all assignments and take exams with honor, integrity, and professionalism. Arise has a zero tolerance policy for cheating and unethical behavior. This includes but is not limited to (1) someone other than the enrolled agent attending a certification course on his or her behalf; (2) publishing, in any manner, whether written or oral, course materials, work, assignments, projects, exam questions, or results; or (3) the performance or submission of assignments or exams that is not the work of the enrolled agent.

The decision as to whether an agent has engaged in cheating or other unethical behavior is at the sole discretion of Arise. Any agent so engaged will be immediately dropped from the client certification course.

Any unethical behavior may be grounds for permanent removal from the Arise Platform.

Course Drop Policy

If your agent voluntarily drops from a certification course, the call centre must wait a period of four weeks before re-enrolling that agent in any other opportunity.

Course Transfer Policy

Agents may not transfer to another course schedule without the approval of Arise.