Before your agent can begin servicing a client programme, he or she must take and successfully complete a client certification course. Certification is an investment opportunity. Like a web designer or a beautician, it prepares the learner to be a true professional. Learners will gain keen knowledge related to the client, call types, customers, and how to provide successful services on the client programme.

The charges for these courses range between £30 and £50. The course provides information on the client’s systems that will be used by your agents during servicing, as well as the performance metrics laid out in the Statement of Work and other information about the client programme.


What to Expect


Courses range anywhere from ten days to eight weeks in length (Monday – Friday) and each session is normally four hours long. Often the course is instructor-led but there are also self-directed components, and there may be requirements to complete homework prior to the next day’s class. Everything is virtual. Videos and audio components are built into the online experience.


Make an informed commitment


The Opportunity Announcement will provide you with all the information you need – including information about certification – to decide whether a given client programme is the right opportunity before you commit your agents and resources.


We suggest that you:

  • Take the time to learn about the opportunity inside out by reading through the Opportunity Announcement.
  • Talk to other Service Partners whose agents may have taken the course or that are currently servicing the programme.
  • • Take the time to attend information sessions and ask questions BEFORE you make the commitment to the certification course.


Please note that the Opportunity Announcement is intended simply as a summary of the applicable business opportunity. It is not a legal document, nor is it intended to be a comprehensive review of all the terms included in the applicable Statement of Work. You should thoroughly review the applicable Statement of Work for each project. In the event of a conflict between terms in the Opportunity Announcement and the Statement of Work, the terms in the Statement of Work will take precedence.