When the CCA and KCOM asked 107 of it's members: "How do you think your business model will adapt to meet changing customer demands in the future ?" Over 1/3 were looking at expanding their use of homeworking vs under 20% looking to increase offshoring. ...

As long ago as 2005 commentators were questioning whether “homeshoring” – the practice of establishing virtual shared service centres and call centres staffed with workers based at home – would take off and seriously rival offshoring as a strategy for reducing costs whilst maintaining services. As...